Privacy Policy
This policy describes what this platform records about the people and businesses who use it, why it records it, and what controls are in place around it.
Information we collect
Information is collected in three ways: what you provide, what the platform records as you use it, and what is generated when a transaction takes place.
- Account details: name, business name, email address, phone number and the addresses registered against your account.
- Business verification details supplied during trade-account registration, including the customer type and any tax registration you provide.
- Order and billing records: items ordered, quantities, applied rate tier, invoices, payments and ledger entries.
- Support enquiries and messages you send through the site's forms.
- Technical records generated by the application, including audit and activity logs of actions taken on an account.
How the information is used
- To operate your account and apply the correct pricing tier to it.
- To process, dispatch, invoice and track orders.
- To maintain ledgers, outstanding balances and payment records.
- To answer enquiries and provide support.
- To keep an audit trail of changes made to records, which is a control on the business's own staff as much as anything else.
Pricing visibility
Trade rates are account-specific. The rate tier applied to your account is visible to you and to authorised staff, and is not shown to other customers or to signed-out visitors. Visitors who are not signed in see the publicly configured price tier only.
Retention
Transaction records — orders, invoices, payments and ledger entries — are retained as business and tax records.
Your choices
You can review and update the details held on your account from the account area. Requests to correct or remove information can be sent through the contact form.
Contact
Questions about this policy can be sent through the enquiry form on the contact page.
Last reviewed October 2026. Questions about this policy can be sent through the contact form.