Refund Policy

This policy covers how an accepted return or a billing correction is settled against your account.

How refunds are settled

Trade accounts run on a ledger. An accepted return or billing correction is normally settled as a credit against that ledger, which reduces the outstanding balance rather than moving money separately.

To be confirmed by Ocean Ventures. The circumstances in which a monetary refund is issued instead of a ledger credit need to be confirmed by Ocean Ventures.

Timing

To be confirmed by Ocean Ventures. Processing times for credits and for any monetary refunds need to be confirmed by Ocean Ventures.

Cancelled orders

An order cancelled before dispatch releases the stock reserved against it. Where an invoice has already been raised, it is cancelled and the ledger adjusted accordingly.

Seeing a credit

Credits and adjustments appear on the ledger and outstanding views in your account, with the transaction that created them.

Contact

Questions about this policy can be sent through the enquiry form on the contact page.

Last reviewed October 2026. Questions about this policy can be sent through the contact form.