Return Policy
This policy covers returns of goods supplied through the platform. Refunds arising from an accepted return are covered by the refund policy.
What can be returned
Returns are generally considered where goods were damaged in transit, sent in error, or supplied short against the invoice.
To be confirmed by Ocean Ventures. Whether unsold or excess stock can be returned, and on what terms, needs to be confirmed by Ocean Ventures.
What cannot be returned
Some categories cannot be returned once supplied for hygiene, safety or regulatory reasons. This is common for personal-care, intimate and medical lines.
To be confirmed by Ocean Ventures. The definitive list of non-returnable categories needs to be confirmed by Ocean Ventures.
Condition of returned goods
- Goods should be in their original packaging, unopened where the seal is intact.
- Batch and expiry details should still be legible.
- The related invoice number should be quoted with the return.
How to raise a return
Raise a return through the contact form or with the salesman covering your account, quoting the invoice number and the items concerned.
To be confirmed by Ocean Ventures. The window for raising a return after delivery needs to be confirmed by Ocean Ventures.
Contact
Questions about this policy can be sent through the enquiry form on the contact page.
Last reviewed October 2026. Questions about this policy can be sent through the contact form.